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Programme 

Title:
FFICE ADMINISTRATOR/FRONTLINE STAFF AND RECEPTION
When:
26.07.2017 - 26.07.2017
Category:
ADMINISTRATION AND FINANCE

Details

im of CourseThe image of a business and the effectiveness of its management can be profoundly enhanced by highly efficient receptionists, frontline staff and administrative staff. This programme is designed to improve the skills all frontline staff such as receptionists, relief receptionists, telephony personnel, frontline staff, office administrators. It is all in the how. How you project yourself, how you conduct yourself, how you speak, how you listen, how you understand and how you communicate electronically. This course will address these fundamental skills amongst others.
 
Who should attend?frontline and administrative staff such as receptionists, relief receptionists, telephony personnel, office administrators , Personal Assistants, Sales personnel
 
Course Outline•Role & Responsibilities of the Office Administrator
•Self Image & Self Esteem
•Personal Issues in the Workplace
•Positive Attitude
•Dress Code & Grooming
•Working as a Team
•Business Etiquette & Office Manners
•Etiquette on Personal Space
•Customer Service
•Working in a Diverse Environment
•Appropriate Use of the Internet
•Physical Differences in the Workplace
•Telephone Skills & Etiquette
•Non Verbal & Oral Communication
•Written Communication
•Time & Stress Management
•A Filing System that works
•Tips on Email Etiquette
 
Logistical Arrangements:
Date:       26 July 2017                                           
Time:  1 day (08h30 – 16h00) 
Venue: Graham & Rhona Beck Skills Centre, Robertson
 
Booking: contract 0236261833 or mail enquiries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it